Support Services You Can Trust

We handle every technical detail so you can stay focused on serving your audience and growing your mission.

Let's Get Started

SERVICES

What We Do

Updates and Client's Monthly Reports

We update your WordPress Core, Themes, and Plugins.  This is a daily services and is provided on your monthly client reports. 

Security Monitoring and Checks

We locate and find intrusive security attacks before they crash your site. We provide effective fixes and long-term solutions.

Data Recovery and Backup Plan

We back up your WordPress site daily on a secure cloud-based application, enabling us to keep your site up. 

Hosting Platform (optional)

Our Super fast hosting includes: 25,000 visits monthly, 10 GB Storage, and 50 GB Bandwidth.

Optimization

We make your site load fast. We optimize images, code, and database, and enable serve-side caching.  Fast and Reliable.

Support Services

Our turnaround time is one (1) business day and all critical issues are within 4 hours from submission. 

What is digital support?

Digital support is the ongoing care, maintenance, and improvement of your digital platform—such as your website, hosting, security, performance, and user experience—to ensure everything runs smoothly and reliably.

Websites are not “set-and-forget.” Without regular updates and monitoring, sites become vulnerable to:

  • Security breaches

  • Broken features

  • Slow performance

  • Compatibility issues

Ongoing support protects your investment and ensures your platform continues to serve your audience effectively.

Satisfied Clients

%

Website Uptime

%

Percent of new clients recommended by existing clients

Pricing

Web Hosting Plans & Pricing

Digital (Website) Plan

$174.99/month
  • Super Fast Hosting (optional)
  • Update Core, Theme, and Plugins
  • Website Security Monitoring
  • Daily Cloud Backups
  • Performance and Uptime Monitoring
  • Unlimited Content and Image Updates
  • Monthly Reporting on Performance of your site

Digital (Website) + SEO Plan

$399.99/month
  • Super Fast Hosting (optional)
  • Update Core, Theme, and Plugins
  • Website Security Monitoring
  • Daily Cloud Backups
  • Performance and Uptime Monitoring
  • Unlimited Content and Image Updates
  • Monthly Reporting on Performance of your site

  • +SEO including Keyword, Analytics, and reporting

Answers to Your Questions

How long does it take for updates?

Our policy is all updates are to be completed by one business day.  In some rare cases, we might need a few more days.  We always communicate these cases directly with you and will provide an estimate time of when the services will be completed. 

Is this a month to month services?

About 55% or more than half of our clients are on month-to-month agreements.  However, we do offer an annual plan and some of our mid-size to larger clients prefer this option.

How often is my website monitored?

Your website is monitored 24/7 for uptime and security issues. Performance and health checks are conducted regularly, with proactive fixes applied before small issues become major problems.

Do you handle security and backups?

Yes. Digital support includes security monitoring and regular backups to protect your data. If something goes wrong, we can quickly restore your site and minimize downtime.

How do support requests work?

You can submit support requests via email or a ticket system. The majority of all request are solved within one (1) business day.  We provide communication to all request and if we can not completed it within 1 business day, then we advise you of when it will be fix.

Is Hosting included?

Yes, we have a partnership with industry leaders, WP Engine and Flywheel.  We will migrate your online presence to our hosting platform for free.  If you decide to leave our support, then we will continue to host your site for 60 days for your to move your site to your new hosting platform.

What does your digital support service include?

Our digital support typically includes:

  • Core, theme, and plugin updates

  • Website security monitoring

  • Performance and uptime monitoring

  • Bug fixes and technical troubleshooting

  • Update Content and Images

  • Monthly reporting and insights

Can you support a website you didn’t build?

Absolutely. We frequently support websites built by other agencies or teams. We first perform a review to understand your site’s structure, tools, and potential risks before providing ongoing support.

Will digital support improve my website’s performance?

Yes. Regular updates, optimization, and monitoring help keep your site fast, stable, and user-friendly—leading to better engagement, accessibility, and search visibility.

Location

1205 Johnson Ferry Road, Suite 3136
Marietta, Georgia 30068

info@jdswebdesign.biz

Follow Us